Terms and Conditions
Please note that due to fraud over the years, we have a strict policy of only shipping to the billing address on credit card orders. If you need to ship to a different address (such as your shop), simply pay via PayPal and make sure the correct ship-to address is attached to the payment. With how we currently process orders, you should be able to use your normal credit card and go through the PayPal process to attach your preferred address. Every penny that goes through XAT Racing goes through PayPal regardless of payment method, and we have not had any issues using PayPal in over a decade.
In the case of PayPal payments, we can only ship to the shipping address attached to the PayPal transaction ID for the order. If you need to change this, the order will have to be refunded and requested again, and have the correct address attached.
In most cases, this is best done from a desktop computer (PC or Mac) instead of through mobile device.The other option would be to do a bank wire transfer, in which case we can ship to any address supplied.
All prices are in USD by default. When using other currencies, you will be charged a conversion fee that we do not control, do not get any cut of, and changes literally by the second. You will be charged what the current conversion rate is going at the time of order processing.
Our Commitment To Your Privacy: none of your information will be passed to third parties (only shipping info) outside of what is needed to fulfill and ship orders. We will NOT sell, rent, or give out information about our customers in hopes of making a quick buck.
XAT RACING was founded in Tampa, Florida as the ultimate shop for Nissan and Toyota performance, though we have extensive experience with other brands, cars, trucks, and powersports as well. With over 400 SR20 swaps under the belt (yes really), we know our way around a drift car or an outright sick car for the streets. You can count on XAT for all your needs in parts, tech service, ecu tuning, and full car builds.
Our contact information:
By email: firstname.lastname@example.org
By phone: 813-231-RACE (7223)
(between 9 a.m. and 11 p.m. est)
Shipping Information: most products ship from either the manufacture or one of our various wholesale warehouse locations to pass the saving to you. Most orders will ship FedEx, UPS, or OnTrac if you are near the west coast of the USA. Engines are typically shipped via YRC Freight. We try to avoid using USPS due to unreliable tracking, time frame, and shipment conditions. Any orders marked with free shipping include free shipping to the continental 48 states of the USA. Unfortunately, we cannot provide free shipping for international orders.
Refund, Returns and Cancellation Policies: all returns are subject to the restocking fee as per the provider of the part. Engine internals and built engines are non-returnable due to their nature. Refunds are typically only given for 100% unused and resalable parts with their original packaging and all included parts, hardware, instructions, etc. in undamaged and "brand new" condition. Our normal restocking fee is 20%, which may be raised or lowered depending on the circumstances of the return. We nearly always waive this fee for mistakes made by us, but realistically, you can expect to be charged 20-30% restocking if there was no issue by us. Please do NOT mail your goods back until you have been given an RMA from one of our staff, at which time they will provide you with the proper return address and shipping requirements. There is a 60 day window to return. Returns outside of this window will not be accepted. If parts are sent to us without notifying us beforehand, or are outside of this window, we will consider them a gift to us. Please also note that most "used" items sold through us are sold as-is and will not be returnable.
Occasionally, parts will arrive damaged. In these instances, customers should immediately take pictures of the damage, including the box, the damaged items, and included packing material. In these cases, a claim must be filed. This tends to be a lengthy process that we cannot avoid, so we pack shipments the best we can to avoid undue hassle.
With our new automatic shipping calculator on our new site, shipping quotes should be accurate or at least close. Occasionally, estimates will be absurdly high or low, in which case please feel free to contact us for an accurate shipping quote before ordering. You may do this at any time, and we will check multiple companies to see what the best deal we can get for you is. While it is rare, occasionally the automatic shipping quote will be a bit low, in which case we will likely request that you cover the difference in shipping cost, just to get it out the door. Please understand we are not able to ship most items for free, as we already offer competitive pricing on most parts.
Please note that XAT Racing specializes in custom parts, especially for UZ and UR series V8s. While we try to stock all of our name brand parts, we're not able to guarantee availability at all times. In many cases, we are at the mercy of our machine shops/supply chain for availability. In cases where we do not have parts ready to go within a business day or two, we will reach out to you and let you know what to expect at the time of ordering.
While we try our best to keep all pricing up to date, manufacturers are constantly updating prices. Parts, pricing, and availability are all subject to change. We will not charge you without your permission/consent, and will do our best to communicate any and all changes. Please understand we have thousands of listings and limited staff to keep each individual one up to date, despite our best efforts. As such, pages and items on our site are subject to change at any time.
We have shipped to over 70 countries and all 6 inhabited continents many, many times over the years, and have been doing this for over a decade now. We can ship to anywhere that receives mail. Please note that customs fees, duties, tariffs, and taxes are the responsibility of the customer.
WARNING: Cancer and Reproductive Harm, especially on anything fun, exciting, or cool - www.P65Warnings.ca.gov